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Warranty Claim

At VETO PRO PAC we strive to put out the highest quality products that are built to stand up to the rigors of professional use. Occasionally our products fail in the field and when this happens our goal is to get you back up and running as quickly as possible. Our warranty covers defects in materials and workmanship for a period of five (5) years after the date of original retail purchase, extends ONLY to the original owner, and covers only purchases made from AUTHORIZED Veto Pro Pac dealers. If you are not sure if a dealer is authorized, check our dealer locator or call us at (203) 847-1443.  

HVACR TOOLS (Amazon Seller) IS NOT AN AUTHORIZED DEALER. Pieceofcake1 (Amazon Seller) and TradePort (Amazon Seller) are selling counterfeit Veto Pro Pac products, so DO NOT BUY from them. First Choice Unlimited, JMAC Supply, Circuit Gear, Smilan37 (Amazon Seller), Good Vibe Buys (Amazon Seller), ELVESsupply (Amazon Seller), A Shoppers Dream (Amazon Seller), Caldeals (Amazon Seller), OnTime Supply (Amazon Seller), Adventurer’s Bag (Amazon Seller), You Want to Buy This (Amazon Seller), Climate Doctors, Cargo Largo, NPS, Daily Deals, Inc. (Amazon Seller), Deals Within INC (Amazon Seller), caldeals (Amazon Seller), tokyokber (Amazon Seller), Soulmy Bookstore (Amazon Seller), Carpenter Store (Amazon Seller), Xian’s Store (Amazon Seller), Dreimart (Amazon Seller), Plumberstock (Amazon Seller), mattman247 (Amazon Seller), Tradeport (Amazon Seller) and WestSideDelivers (Amazon Seller)and National Equipment Parts are UNAUTHORIZED DEALERS.DO NOT PURCHASE VETO PRO PAC products from these dealers, as our warranty is null and void; no exceptions.

IMPORTANT: YOU WILL VOID THE WARRANTY IF YOU TRY AND FIX WHAT YOU BELIEVE IS A DEFECTIVE ISSUE AND DAMAGE THE BAG

Veto Pro Pac's obligation for our warranty is limited, at our option, to repairing or replacing defective merchandise.  Damage due to wear and tear will be repaired, at a customer's request and at a cost that the customer approves and agrees to pay.  With Veto Pro Pac's ZERO DOWNTIME service, we will send you a loaner bag to use while your defective bag is undergoing repairs.To make the experience as pain free as possible, we offer two ways to process your warranty claim:

Standard Service (No proof of purchase required): You send your damaged bag to Veto Pro Pac. Once the bag is received at the Veto Pro Pac repair facility it is determined whether or not the damage is covered under warranty.

  • Covered Under Warranty: If the bag is covered under warranty your bag will be repaired or replaced and shipped to you at no charge.
  • Not Covered Under Warranty: If the bag is not covered under warranty, you will be provided with an estimate that will include the repair and return shipping costs.

Zero Downtime Service (Proof of purchase required): Veto Pro Pac will ship you a loaner bag with a box and a pre-paid shipping label to send your damaged bag to the Veto Pro Pac repair facility. Your credit card will be authorized for the retail price of the loaner bag and a flat rate shipping charge. The authorization will be taken off when the loaner bag is returned to Veto Pro Pac. A sales receipt is required to use this service. If you do not have a copy of your sales receipt, and you would like to use the Zero Downtime service please contact the place that you purchased your bag for a copy of your sales receipt. If you are not able to aquire a copy of your sales receipt all customers can still use Veto Pro Pac's Standard Warranty Claim option. If you contact the authorized Veto Pro Pac dealer that you purchased the bag from they will be able to provide you with a sales receipt. The Zero Downtime form has a section to upload your sales receipt and picture of your bag at the bottom of this form. The area to upload your sales receipt and picture of bag will appear only after you check off the terms and conditions box.

  • Covered Under Warranty: If the bag is covered under warranty your bag will be repaired or replaced and Veto Pro Pac will cover any additional shipping charges.
  • Not Covered Under Warranty: If the bag is not covered under warranty, you will be provided with an estimate that will include the repair and applicable shipping costs.
Warranty Claim
Step 1 - Choose Which Warranty Service You Would Like to Use

Agree to Terms & Conditions of Zero Downtime Warranty Service - REQUIRED
With Veto Pro Pac's Zero Downtime Warranty Service you will be sent a loaner bag along with a pre-paid shipping label to send your damaged bag to our repair facility. It is your responsibility to send your damaged bag to our repair facility within 5 business days of receiving your loaner bag. If you fail to send the damaged bag to our repair  facility or return your loaner bag within 10 business days of receiving your loaner bag, we will assume you would like to keep both bags and you will be you will be billed for the full retail cost of the loaner bag. Please click below to accept the terms and conditions of our Zero Downtime Warranty.

Step 2- Enter Your Contact Information
Step 3 - Enter Your Mailing Address
Please Use Abreviation
Step 4 - Enter Your Shipping Address
Please Use Abreviation
Step 5 - Enter Warranty Claim Information
Step 6 - Upload Picture(s) of the Problem - REQUIRED


Please upload a picture of the problem(s) with your product. At least one picture is required.

Step 7 - Upload Copy of Sales Receipt - REQUIRED