At VETO PRO PAC we strive to put out the highest quality products that are built to stand up to the rigors of professional use. Occasionally our products fail in the field and when this happens our goal is to get you back up and running as quickly as possible. Our warranty covers defects in materials and workmanship for a period of five (5) years after the date of original retail purchase, extends ONLY to the original owner, and covers only purchases made from AUTHORIZED Veto Pro Pac dealers. If you are not sure if a dealer is authorized, check our dealer locator or call us at (203) 847-1443. Smilan37 (Amazon Seller), ACWholesalers.com, Climate Doctors, First Choice Unlimited, Cargo Largo, NPS, JMAC Supply, Circuit Gear, and National Equipment Parts are not authorized dealers and we will not honor any warranties if purchases are from these dealers. IMPORTANT: YOU WILL VOID THE WARRANTY IF YOU TRY AND FIX WHAT YOU BELIEVE IS A DEFECTIVE ISSUE AND DAMAGE THE BAG
IMPORTANT: YOU WILL VOID THE WARRANTY IF YOU TRY AND FIX WHAT YOU BELIEVE IS A DEFECTIVE ISSUE AND DAMAGE THE BAG
Veto Pro Pac's obligation for our warranty is limited, at our option, to repairing or replacing defective merchandise. Damage due to wear and tear will be repaired, at a customer's request and at a cost that the customer approves and agrees to pay. With Veto Pro Pac's ZERO DOWNTIME service, we will send you a loaner bag to use while your defective bag is undergoing repairs.To make the experience as pain free as possible, we offer two ways to process your warranty claim:
Standard Service (No proof of purchase required): You send your damaged bag to Veto Pro Pac. Once the bag is received at the Veto Pro Pac repair facility it is determined whether or not the damage is covered under warranty.
- Covered Under Warranty: If the bag is covered under warranty your bag will be repaired or replaced and shipped to you at no charge.
- Not Covered Under Warranty: If the bag is not covered under warranty, you will be provided with an estimate that will include the repair and return shipping costs.
Zero Downtime Service (Proof of purchase required): Veto Pro Pac will ship you a loaner bag with a box and a pre-paid shipping label to send your damaged bag to the Veto Pro Pac repair facility. Your credit card will be authorized for the retail price of the loaner bag and a flat rate shipping charge. The authorization will be taken off when the loaner bag is returned to Veto Pro Pac.
- Covered Under Warranty: If the bag is covered under warranty your bag will be repaired or replaced and Veto Pro Pac will cover any additional shipping charges.
- Not Covered Under Warranty: If the bag is not covered under warranty, you will be provided with an estimate that will include the repair and applicable shipping costs.