Warranty Policy

• Veto Pro Pac warrants that its merchandise will be free from defects in materials and workmanship for a period of five (5) years after date of original retail purchase.
• Warranty applies only to the original owner.
• The warranty does not apply to damage from alterations, abuse, misuse, lack of maintenance, or normal wear and tear of the product.
• Any damages that are the result of the above will automatically void the warranty even if there are other manufacturer defects.
• Damage due to wear and tear (which, for the avoidance of doubt, are not covered under the warranty), in cases where the bag can be repaired, may be repaired at a reasonable charge at the customer’s request and approval.
• TOOL BAGS AND ACCESSORIES (INCLUDING V-SWAP PANELS) ARE NOT MACHINE-WASHABLE. IF YOU MACHINE-WASH ANY SUCH ITEM, YOU WILL VOID THE WARRANTY
• Veto Pro Pac’s obligation for the warranty is limited, at its option, to repairing or replacing defective merchandise.
• The warranty is NOT an insurance policy against theft.

IMPORTANT: YOU WILL VOID THE WARRANTY IF YOU TRY AND FIX WHAT YOU BELIEVE IS A DEFECTIVE ISSUE AND DAMAGE THE BAG. The warranty does not cover issues relating to third-party (including customers) modifications or repairs.

Veto Pro Pac’s 5 year warranty extends to the ORIGINAL OWNER and is only offered on purchases made at AUTHORIZED DEALERS. If you are not sure if a dealer is authorized, check our dealer locator or call us at (203) 847-1443. Proof of ownership by way of a sales receipt is required to participate in the Zero Downtime Warranty service.

IF YOU PURCHASED FROM AMAZON, IT MUST BE FROM ONE OF THE AUTHORIZED VETO PRO PAC DEALERS SHOWN ON THE LIST OF AUTHORIZED DEALERS AVAILABLE BY CLICKING ON THE LINK BELOW TO AUTHORIZED VETO PRO PAC DEALERS, AND IF IT IS NOT THEN YOUR WARRANTY WILL BE VOID AND YOU WILL BE INELIGIBLE FOR ANY PROMOTION RUN BY VETO PRO PAC.

For a list of AUTHORIZED Veto Pro Pac dealers, please click here https://vetopropac.com/authorized-dealers/

For a list of known (this is not a complete list) UNAUTHORIZED Veto Pro Pac dealers, please click here https://vetopropac.com/unauthorized-dealers/

HOW TO FILE A CLAIM

• Website: Click here for Warranty Claim form

When submitting your warranty claim, will be offered two options for how you would like your claim to be handled – Zero Downtime Service or Standard Service:

STANDARD SERVICE (no proof of purchase required):

If your claim is approved, you will ship your damaged bag to Veto Pro Pac at your expense. Once the bag is received at the Veto Pro Pac repair facility, our facility will determine whether or not the damage can be repaired and your bag returned, or if a replacement bag will be sent to you.

IMPORTANT PLEASE READ BEFORE SUBMITTING A WARRANTY CLAIM: Veto Pro Pac will determine the age of your bag by the sales receipt you provide from an Authorized Veto Pro Pac dealer. If you do not have a copy of your sales receipt, the Veto Pro Pac warranty facility will identify the age of your bag by the production number sewed inside of your bag.Once you locate thewww.vetopropac.com tag on your bag or pouch, please look behind that tag you and you will see another tag with a code that starts with either 100, 200, or 300, followed by the year and then the month. An example would be a bag made in January of 2019 would have the code 200 2019 01. If the bag has a tag where the date is over 5-years old the bag would be classified as out of warranty (unless you have a sales receipt showing a purchase date within the relevant 5-year period). If the bag does not have a production number tag behind the www.vetopropac.com tag the bag would also be classified as out of warranty.